Refund Policy

Last updated: September 8, 2026

1. Overview

At Zentivacd.store, we are committed to ensuring your complete satisfaction with every purchase. If you are not fully satisfied with your order, we're here to help.

2. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

• The item must be unused and in the same condition that you received it.
• The item must be in its original packaging.
• The return request must be made within 30 days of the delivery date.
• Proof of purchase (order number or receipt) must be provided.

3. Non-Returnable Items

The following items cannot be returned:

• Digital products or downloadable items
• Items marked as final sale
• Perishable goods
• Personalized or custom-made products
• Items that have been used, damaged, or altered after delivery

4. Refund Process

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed within 5–10 business days.
• Refunds will be issued to your original payment method.
• Shipping costs are non-refundable unless the return is due to our error.

5. Exchanges

If you received a defective or damaged item, we will gladly exchange it for the same product. Please contact us within 7 days of delivery.

6. How to Initiate a Return

To start a return, please contact our support team with the following information:

• Your order number
• Reason for return
• Photos of the item (if damaged or defective)

Contact us at: support@Zentivacd.store

7. Contact Us

If you have any questions about our Refund Policy, please reach out to us:

Email: support@Zentivacd.store